Frequently Asked Questions
Everything you need to know about Guiltfree treats and services.
Are your products suitable for specific dietary requirements?
Yes, we specialize in inclusive snacks. Many of our products are gluten-free, vegan, and keto-friendly. Please check the 'Ingredients' section on each product page for detailed allergen information.
How do you ensure the freshness of the food during shipping?
We use specialized vacuum-sealed packaging and temperature-controlled shipping methods for perishable items to ensure your snacks arrive as fresh as the day they were made.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, please contact our support team within 48 hours for a full refund or replacement.
How long does shipping take?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout if you need your Guiltfree treats sooner.
Do you use artificial preservatives or sweeteners?
No. At Guiltfree, we prioritize natural ingredients. We use plant-based sweeteners like stevia or monk fruit and natural preservation methods to keep our labels clean and healthy.
Can I track my order?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.